ALL ORDERS
Ohkii Studio's print partner aims to ship your items within 3-5 business days - however it is often sooner. Once dispatched, we will email you with tracking information to let you know the goods are on their way.

IMPORT DUTIES AND CUSTOM FEES
Any customs or import duties are levied once the package reaches its destination country. We have no control over additional charges that may occur when a parcel arrives at its international destination. We are unfortunately unable to identify how long any order will take to arrive once it reaches customs in your specific country. 

SHIPPING DAMAGE
We take care to pack all products so that they won’t be damaged during transit. In the unfortunate event that a parcel arrives damaged, if it’s possible, we will replace your purchase. In order to access the damage, we will require notification from you within 10 days from receipt of receiving the goods, as well as a digital image of the damage. Again, we assess all damage on a case-by-case basis, so the sooner you get in touch with us the easier it will be for us to help you.

LOST IN THE MAIL
Whilst every care is taken when sending items, occasionally post does go missing.  In most cases, this is usually a case of ‘delayed post’ rather than missing parcels as most post eventually turns up.  If you are concerned, please do not hesitate to contact us orders@ohkiistudio.com and we will do everything in our power to locate your item. 

*If you are in need of your items sooner, please contact us at orders@ohkiistudio.com for a quote on expedited shipping.